Terms

These terms cover the website care plans and the client dashboard provided by Mystery Media Group LLP, trading as solve.ly, registered in England and Wales, registered office Flat 14, 6 Wetherell Place, Bristol BS8 1AR, United Kingdom.

Your plan

Your plan is billed monthly with a three month minimum. After that you can cancel with 30 days' notice at any time. When you leave, you get your files, database and access handed back.

Changes and new work

Small fixes found by the code review or needed for updates are included. Anything bigger is quoted first. Work outside the plan is quoted in hours and billed separately, and nothing starts without your approval.

Backups, checks and updates

We keep backups, test restores and apply updates as described in your dashboard. We commit to how fast we respond, not to a level of uptime. We measure it around the clock and report it every month.

Reply times

Reply times depend on your plan and are shown in your dashboard. Urgent means the site is down, not taking orders, or has been hacked.

Law

English law applies and the courts of England and Wales have jurisdiction.