Watched
Uptime checks watch your pages and SSL certificate. When a check fails, we know before your customers do.
Your website, looked after. And you can see the work.
Ask for changes and follow them on a live board. Underneath, your site is backed up, watched, updated and secure.
- Every request on a live board
- Backups are 14 daily, 8 weekly, 12 monthly
- 1-hour reply on Critical
- Errors tracked on every page
Most sites are backed up. Few have ever been restored.
A backup nobody has restored is a guess. We test-restore yours before we touch anything, then on a schedule.
The site went down
You heard it from a customer, and nobody knew if last night's backup worked.
An update broke it
A plugin updated itself overnight and the booking form stopped working.
Your developer went quiet
Whoever built it has moved on, and nobody else knows how it fits together.
Everything we do for your site, on one screen.
Each panel is a piece of your dashboard, shown with example data. When we do the work, it shows up there.
Backed up every night
Files and database, stored off your server, with copies going back a year.
14
daily copies
8
weekly copies
12
monthly copies
Restored, not assumed
We restore your site to a test server before changing anything, then on a schedule, and log how long it took.
Updated, carefully
Core, plugin and theme updates, with your key pages checked after. Anything that breaks is held back.
What changed
Every update run, when it went live and what we held back.
Fortnightly updates, 4 applied, 1 held back
WooCommerce 9.4.0, Yoast SEO 23.6, Contact Form 6.0.3 and the cache plugin 3.18.0 passed on the test copy and went live at 22:26. Booking plugin 4.2.0 broke the date picker on the copy, so it was held back and the live site kept 4.1.4.
Held backBooking plugin 4.2.0Snapshot keptPages checked afterRetry next fortnight
WordPress core 6.9.1
Security release from WordPress.org with 3 fixes and no visible changes. Tested on the copy and applied the same evening.
SecurityCoreApplied in 40 minNo visible changes
Theme update 2.9.0
Mobile menu spacing fixed and the new footer layout applied. Homepage, booking page and checkout checked on the copy before going live.
AppliedThemeMobile menuFooter
Fortnightly updates, 5 applied
WooCommerce 9.3.2, Yoast SEO 23.5, Contact Form 6.0.2, cache plugin 3.17.1 and the security plugin 8.3.0. All passed on the copy and went live together.
Applied5 pluginsSnapshot keptLogin rules refreshed
Errors caught
GlitchTip records the errors visitors hit. We fix ours and tell you about the rest.
Reported to you
Monthly on every plan, weekly on Business and a daily digest on Critical.
From first call to your own dashboard in about a week.
Review call
We look at your site together and agree what the plan covers.
Access
Access to your hosting, domain and, for custom builds, code. Nothing changes yet.
A backup, then a restore
A full backup, restored to a test server before we touch anything.
Your dashboard goes live
Checks, error tracking and your work board switch on. You get your login.
Proven tools underneath. One dashboard on top.
We run open-source tools we trust and bring what they find into one dashboard.
Uptime checks
Watch your pages and SSL certificate
GlitchTip
Records the errors visitors hit
Linear
Runs our board, synced to yours
Your dashboardsolve.ly/app
On our own platformContact us
CloudflareAdds a firewall & CDN in front of every site
DigitalOceanOur own servers, one container per site- ResticTakes over the nightly backups, encrypted
Ask for changes in the same place.
A new page, a fix, a feature: ask in your dashboard and watch it move.
- Write a few lines, then follow each step on the board.
- Small fixes found by the code review or needed for updates are included. Anything bigger is quoted first.
- Nothing bigger starts until you approve the quote.
Plans, priced in the open.
Every plan includes the full list below. They differ in how often we update and test, how fast we reply, and the support hours included.
Prices in
Basic
Brochure sites. Down for a morning is embarrassing, not expensive.
£45a month
- Updates
- Monthly
- Restore test
- Twice a year
- Reply
- Next working day
- You hear from us
- Monthly report
- Support hours
- Not included, hour packages available
Business
Most sitesSites that take bookings, orders or enquiries.
£195a month
- Updates
- Fortnightly, with a backup snapshot before each update
- Restore test
- Quarterly
- Reply
- Within 4 working hours
- You hear from us
- Weekly update email plus the monthly report
- Support hours
- 1 hour a month included
Critical
A shop or app the business runs on.
£395a month
- Updates
- Weekly, with a backup snapshot before each update
- Restore test
- Monthly
- Reply
- 1 hour for site down or security issues, any day. 4 working hours for everything else
- You hear from us
- Daily digest plus the monthly report
- Support hours
- 2 hours a month included
Check frequency depends on the plan. We confirm it on the review call. Rather talk first? Book a review call.
Your host's backup vs solve.ly
Hosts sell a backup for a few pounds a month. This is what a plan adds.
Backups
Your host: A copy of your server, never tested.
solve.ly: Nightly backups kept for a year, stored off your server and restored on a test server to prove they work.
Updates
Your host: You update plugins yourself and hope nothing breaks.
solve.ly: Updates tested on a copy first, and held back if they break something.
Problems
Your host: You hear about them from your customers.
solve.ly: Uptime, SSL and error checks, so we know first.
People
Your host: No one to ask.
solve.ly: Named people, a live request board and a reply time we commit to.
In every plan
- Nightly backups kept for a year (14 daily, 8 weekly, 12 monthly)
- Uptime and SSL checks
- Error tracking
- Critical security fixes
- Core, plugin and theme updates, tested on a copy first
- A live request board
- Your own dashboard at solve.ly/app
- A monthly report
- A public status page for your site. Contact us
- Hosting
- Small WordPress sites, £15 a month on top of any plan. Contact us about bigger sites.
- Changes and new work
- Quoted in hours before we start. Ask about hour packages.
- Terms
- Three month minimum, then 30 days' notice. You leave with your files, database and access.
Named people. Named reply times.
One team builds, hosts and looks after your site. You talk to the people doing the work.
- Basic
- 1 daynext working day
- Business
- 4hworking hours
- Critical
- 1hurgent, any day
JohnProduct
ShamiProject manager
WaleedSenior engineer
AbdulDeveloper
SaadDeveloper
MahmoodDeveloper
What people ask on the call.
Anything else, ask us on WhatsApp or call +44 7516 516952.
Find out if your backups actually restore.
Book a review call and we will tell you what we would check first.
